Myers-Briggs and Sales
This one day workshop the application of type differences in the Selling process. This fascinating approach looks at "reading" customer types, adjusting to their preferences and then presenting information to them in their "own language". Has been proven to be extremely effective in almost any type of sales situation from direct sales of commodity products to 'hi tech' sales to senior decision-makers. The process may also be applied to internal "influencing" situations within organizations.

Consultative Selling Skills
This two day workshop focuses on a "problem-solving" approach to selling. With many organizations choosing to become 'customer intimate' in their basic orientation and approach to their customers, it becomes paramount for the sales people of these organizations to be master "problem solvers" and "consultative" in their dealings with customers.

Service Excellence
Exceeding Your Customers Needs and Expectations - Simply "meeting" your clients/customers needs and expectations ONLY makes you average in today's competitive marketplace - it is simply the price of admission. Organizations must develop ways to exceed and "delight" their customers. This one day workshop looks at ways for organizations to measure/assess where their customers see them today and what they would like to see in the future. There is the capability in this workshop to gain a multiple view i.e. how out customers see us, how our employees see our services/products to our customers AND how management sees the organizations services/products that it provides their customers. A 'gap-analysis' is then performed to pinpoint and highlight "opportunity areas" for improvement.